Thank you for your interest in Zoe’s ProEdge Painting! We believe the more our clients know before starting a project, the happier they will be throughout the process. Below you’ll find answers to the questions we get asked the most from new customers.
How long have you been painting houses?
With nearly 20 years experience in residential and commercial painting, we paint both interior and exterior walls, trim, siding, doors, floors, decks, sheds…you name it. We also do a lot more than paint! Check out our portfolio of full kitchen or bathroom remodels, finished basements, or deck builds. We very often install new flooring for our customers, tile backsplashes or showers, add stone veneer or pavers, repair or build walls, finish ceilings, install doors, stain fences, and much more.
How experienced is most of your crew?
While we currently have several seasoned and talented employees on our team, we generally don’t aim to hire individuals with years of experience. We expect our employees to uphold our exceptional standards of quality and service. Because of this, we often hire individuals with little initial experience and provide daily on-the-job training. We look for individuals that have a passion for the work we do and help them the develop the skills needed to succeed.
Is there a cost for the initial estimate or to set up an appointment?
There is no charge for the estimate or to set up an appointment. We want to walk your space, review your project, and go over ideas to see if we are the best fit for your job.
How much will this cost?
Defining a budget is the responsible way to start a renovation. You may have already set a budget or you may need help forecasting a budget. Our goal is to provide the best value for the money when investing in your home. We will be upfront on evaluating if you can get what you want within budget or if you need to scale back the scope of work.
We present the total price of your project before a deposit is made. Additionally, we provide an itemized quote of each phase of the project. The price of a newly renovated kitchen or bath with the same layout and scope of work can change as much as 35% with material selections–same amount of work just different material. We present materials for every price point. We value engineer every job so you get the desired look and design within your budget.
How much is the deposit?
We require about 30% of the project proposal price as a deposit.
How does payment work?
The average payment structure for a single project is an initial deposit of one-third of the total project cost; the second installment (approximately one-third) after demo/prep work is completed and work has fully commenced (at about 50% completion); and lastly, the final remaining installment, plus the cost of materials that were provided/installed, will be invoiced once the job (including any approved change orders) is completed.
Easily pay online when you receive an invoice from us. Payments can be made via credit/debit card (Visa, MasterCard, American Express, and Discover), E-Check, or in-person with a paper check.
Is financing available?
Yes! Home improvement financing is available and it couldn’t be easier. Once you receive your project estimate from us, simply click on ‘Financing’ to get approved in minutes. Checking eligibility won’t impact your credit score. Once you select an offer, you’ll receive funds directly from the lender in as early as three business days. We do the work and you pay us – business as usual.
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When can you start and how long will it take?
This is a difficult question to answer because every project is customized. The space, site conditions, client preferences, design, and materials are all variables that impact the project timeline. Once the estimate is approved and we finalize details of the project, we will work with you to establish a schedule and timeline for your project. Some projects can be completed in a few hours while others can take several weeks or months. We do our absolute best to provide a high-quality service while being as efficient as possible. Constant communication between owner and contractor is key.
Also, it’s important to remember for multi-day projects, often the last couple days can feel longer than the first couple weeks of the project. You have seen us transform your space from what it was to what it is going to be. When you see your space almost complete, it can be frustrating waiting on the last few details. Be patient! We are as excited as you are to complete the project, but please know those last few details can take time.
Will there be change orders?
Change orders are often required. Every property is different, and the majority of the time it is impossible to see everything needed during the initial visual inspection. The most common change order typically happens after demo when we discover existing damage to the home or poor building methods that need to be corrected. It is our goal to minimize or limit change orders on the project. We realize our clients do not like surprises and neither do we. It disrupts the project timeline and increases the budget because we don’t automatically pad our prices to cover unforeseen expense.
Also, if an owner decides to alter or add tasks to the initial project, a change order will be needed. We strive to be completely transparent with the additional scope of work and projected costs. In all cases, when a change is needed, a new project quote/change order and contract will be issued clearly outlining the new project terms.
Do you spray, roll or brush outside walls? What about the inside?
We do all of the above! There are advantages to each method of paint application. Rolling interior walls is the most common while using a brush to create a straight edge. We often spray ceilings and exteriors, but will always “back roll” over the sprayed area smoothing out the paint, which offers fantastic results. We know you’re curious, but whether we roll, brush or spray, our job is to make sure you can’t tell what method was used because the final product will look great, regardless.
Do you use subcontractors?
Most projects will not require subcontractors. However, depending on the scope of the project, electrical, plumbing or building subcontractors may be required. We have a strong network of quality contractors that we can recommend to complete your project.
What kind of prep work is included in your quotes?
Prep is always the first step in any successful project. Most people don’t realize that preparation work will often take twice as long as the actual painting, tiling, etc. That’s because, if done properly, prep work is the ultimate key to outstanding results. It also leads to a more efficient job and minimal clean-up once all is said and done.
Preparing the space often includes initial cleaning; careful removal of trim or other necessary items; applying protective floor, furniture, or window coverings; wall plate removal; preparing ladders or scaffolding; close examination of all surfaces; targeted surface cleaning; marking areas that need attention; applying wall compound or caulk where needed; sanding surfaces smooth; and applying primer. Of course, the type of prep will alter depending on the job. The steps we take to prepare for interior painting aren’t exactly the same when tiling a floor or staining a deck, but our standards of overall protection, quality and efficiency will always remain the same.
Do you recommend multiple coats?
Yes, we will always apply at least two coats of paint, and over primer, if needed. First of all, it is nearly impossible to adequately cover an entire space with one coat of paint since the base color will bleed through. A second coat provides a smooth color change, increased surface durability, makes the surface much easier to clean, and will last twice as long.
How do you cleanup at the end of a job?
Depending on the project and materials involved, there are usually several stages of job site cleanup. For multi-day projects there is cleanup at the end of each day that requires us to take care of our equipment and the space so it is ready for when the project continues. All wet items used like paint cans, paint trays, and buckets will be removed and secured. Brushes, rollers, scrapers, and other tools will be wiped off and cleaned or disposed of. We will remove trash or debris and organize any remaining tools or materials into a safe and secure location. We know that an unorganized job site is less likely to produce quality results and an orderly cleanup process makes a difference.
For the final job cleanup there is a process that we use to stay organized and not damage our work. Once tools and extra materials have been properly put away, any tape or paper is removed. Windows or floors that may have been covered can be uncovered and drop cloths removed. Lastly, we will vacuum the area and wipe away lingering dust. This is often the most exciting part of the project since the final product is fully revealed! Time to take some great photos.
Do I need to be at home during construction?
Being at home while we work on a project is completely up to you, but it isn’t necessary. We try our absolute best to not cause disruption to your daily routine. Most of our clients are at work, and in some cases, out of town during construction. Safety and security for our crew and the owner’s property is our top priority. We will work with you to determine the best course of action.
Will there be breaks in the project schedule?
We do our best to minimize the down time on your job. Our goal is to deliver your renovated space back to you as soon as possible. However, there can be breaks in the work depending on the phase of the project. In some cases, trades finish faster than the estimated timeframe for that phase. For example, there can be a break in work after cabinets are installed while we are waiting for countertops to be fabricated and installed. Another predetermined break in your schedule is between substantial completion and final requests. At this point, we know you are ready to start using the space so please bear with us as we complete the final touches.
Are you hiring?
If you are interested in working with Zoe’s ProEdge Painting we may have full/part-time or seasonal work available. On the job training is provided, but applicants must demonstrate a strong interest in home improvement and an enthusiastic work ethic. Call or email us at firstname.lastname@example.org to inquire about possible openings.
Schedule a Free Estimate
Call or text Zoe’s ProEdge Painting today at 860-834-5500 for the individual attention, quality workmanship and outstanding customer service that your next project deserves.